Hot tub was just warm, not hot.

The hotel has a charming atmosphere and

the staff was incredibly welcoming. I appreciated the spacious room, but the breakfast options could have been better variety-wise. Overall, it was a pleasant experience and I would consider returning.

The room with the two queen beds was decent and clean. Beds were comfy, so we slept well. The kitchenette came in handy for snacks and coffee. The bathroom felt recently renovated, which was a nice touch. Overall, nothing too fancy but it got the job done for our stay.

Charming, Charming, Charming

The location is vibrant, surrounded by trendy restaurants and captivating views of the city! My room was super comfy, especially the beds, making it hard to leave in the mornings. And let's not forget the pool and spa area, the perfect escape to unwind after a day of exploration!

do recommend 🥰🏨

The tropical-themed pool area was a delightful escape.

The bathroom lacked counter space for toiletries, making it inconvenient.

I thoroughly enjoyed the tropical-themed pool area with beautiful fountains and vibrant underwater lighting, making it feel like a mini paradise. It was easily accessible, and staff were attentive, ensuring a relaxing experience for me.

More accessibility features for seniors would be helpful.

Had a fantastic time with my friends! We loved visiting the iconic old town and enjoying the beautiful parks nearby. The staff was friendly and helpful, and we had a great time at the pool area. A heads up for future guests, be sure to specify room cleaning services for a better stay!

Unfortunately, the bathroom had an unpleasant odor that seemed to come and go, which was pretty annoying during our stay.

I had a lovely stay at Universel, enjoying the central location and comfortable large beds. The art museum nearby captured my interest, making my visit worthwhile. However, the bathroom's small counter space was a challenge. Overall, a good experience in this charming part of Quebec City.

Totally recommend for shopping

Comfortable room, friendly staff, with easy access to dining options, including a nearby restaurant and a food store for convenience.

Was all great.

The hotel's cleanliness impressed me, with the pool area being a family favorite. However, the room needed maintenance, as the air conditioning smelled musty, and there was a persistent chlorine odor. Some amenities like the coffee supplies were lacking, which was disappointing.

This place suits me perfectly and provides everything I need, free wi-fi, a fitness centre, and a relaxing indoor pool. I fondly remember when the staff lent me a phone charger during my first stay. I’m definitely coming back for my next business trip.

A blend of fun and chaos

The kids adored the vibrant pool area, spending hours swimming and giggling. Plus, the convenience of Boston Pizza directly connected to the hotel was a game-changer for quick meals!